CORONAVIRUS CANCELLATION POLICY EXEMPTION
We understand the confusion and lack of confidence that has affected some travelers and despite the fact we and many others understand the likelihood of you actually catching the virus is almost non existent, we appreciate that flexibility is required for travel planning in the current scenario, as such we have revised our policy in the event you may be impacted by any travel restrictions:
For All Existing Bookings made before 20th February 2020
If the guest’s flights cancel or a travel advisory requires them to be quarantined, the trips can be postponed up until the end of November 2020. Each request will be reviewed on a case-by-case basis and supporting documents will be required. New dates are subject to availability. Payment for your stay will still need to be made in full by the original due dates and will be credited over in full to any new dates.
For bookings after 20 February 2020
If the guest’s flights cancel or a travel advisory requires them to be quarantined or otherwise be unable to leave there home country or enter Indonesia, guests can choose to move their stay within 12 months of their check-in date, for the same number of nights and in the same (or lower) season. New dates are subject to availability. Payment for your stay will still need to be made in full by the original due dates and will be credited over in full to any new dates.
STANDARD INCLUSIONS
All published rates as of 01 February 2020 are inclusive of government tax and service charges. Services include breakfast on morning of arrival (when paying full rack rate), free unlimited high speed WiFi, daily cleaning, change of bed sheets and towels as required, pool and garden maintenance, bottled water in bedrooms and purified drinking water in living areas, drinks and groceries shopping service, guest assistant services from 8am to 8pm , daily housekeeping staff, night time security post, a digital safe in each room, welcome drink, fresh fruit bowl and cool towel upon arrival.
RESERVATION
Upon confirming a booking, we will email a reservation confirmation and request the deposit to be paid within 3 business days in order to secure the requested dates.
DEPOSITS FOR GENERAL HOLIDAY STAYS
50% of reservation value at time of booking
Balance due 90 days before arrival
DEPOSITS FOR WEDDING AND MAJOR EVENT STAYS
If the event is within 18 months of the booking date:
AUD$10,000 at time of reservation
AUD$10,000 9 months before arrival
Balance 90 days before arrival
If event is outside of 18 months of the booking date:
AUD$5,000 at time of reservation
AUD$10,000 12 months before arrival
Balance 90 days before arrival
DEPOSIT PAYMENTS
We will advise at time of booking which account to transfer your deposit to
Please ENSURE you mark your payment with your name and check in date as the transfer reference
AUSTRALIAN ACCOUNT
ANZ Northbridge, WA, Australia
Bambu Hotels Pty Ltd
BSB: 016185
ACC: 493484874
Swift Code (if required for international transfers) ANZBAU3M
INDONESIAN ACCOUNT
PERMATA BANK
ACC NAME: DAVID ANDREW HANCOCK
ACC NO IDR: 9831488635
BRANCH CODE: 0896
SWIFT CODE: BBBAIDJA
CLEARING CODE: 0130284
ADDRESS: JL SUHAK SARI, BANJAR DINAS TEGAL GUNDUL,
DESA TIBUBENENG, KUTA UTARA, BADUNG, 80361
CREDIT CARD
Please email or sms to +61425 123451 your CC details. A 2% surcharge applies for Visa and Mastercard charges and the debit will show from Hotel Bambu Northbridge
If you require more flexible payment arrangements or wish to make progress payments towards your holiday please let us know.
CANCELLATION POLICY
Updated 06 September, 2019
Note Colony typically runs at a high occupancy so it is likely any cancelled dates can be resold readily providing enough notice is given.
- If you cancel anytime after booking but before 120 days prior to arrival
If your dates can be resold for an equivalent amount, deposit is refunded less a $175 admin fee.
If your dates cannot be resold 50% of deposit is forfeited
- If you cancel within 120 – 90 days of arrival
Deposit is forfeited unless we can resell the dates for an equivalent amount, in which case deposit is refunded less $275 admin fee.
- If you cancel within 90 days of arrival
Full value of reservation is forfeited unless we can resell the dates for an equivalent amount, in which case deposit is refunded less $350 admin fee.
BOND
An aud$1000 security bond is payable before or on arrival to cover any additional spend or damage to the property. You may pay this in cash and recive back in cash at the end of your stay, or provide a credit card 5 days before check in. The person making the booking is responsible for the conduct of their guests.
PAYMENTS
With payment of the deposit, the customer agrees to the Terms and Conditions as outlined above and the management guarantees the reservation.
All payments via bank transfer need to be received net of bank charges, and credit card payments are levied a 2% credit card processing fee. The villa is owned by the Australian based Bambu Hotels and Marine 1 charter boat team and the charges on your card will show from this company. Please note, we only accept Visa and MasterCard.
VILLA OCCUPANCY
It is important that at the time of booking and at guest registration prior to arrival, the exact number of adults and children who will be staying in the villa is correctly advised. This is to ensure not only correct transportation arrangements can be made, but that the villa is prepared correctly, and facilities are adequate for the comfort of all guests. If there is any change in guest arrival numbers, it is the responsibility of the guest booking to advise us of any changes as soon as it is known, and before the check in date. If you arrive with more guests than have been reserved you will be levied an additional $50 per person per night fee for single beds and $250 per couple for double beds.
INSURANCE
For total piece of mind we recommend guests to have travel insurance, for the unlikely event of any illness, accident, loss of personal items or other travel related contingencies or cancellations during their travel or stay in Bali. If you are an Australian resident we use and recommend Covermore.
REGULATIONS
Guests need to be aware that they are required to comply with local laws and regulations. A copy of each guests passport is required at check-in for police registration, and only registered guests can stay in the villa, failure to do so may see authorities impose high penalties. No drugs or any illegal activities are permitted on the premises, including gambling or engagement of or participating in lewd or immoral behaviour.
NOISE CURFEWS
Please ensure you respect our neighbours and keep noise to a minimum, an 11pm curfew applies for any noise emanating from the villa. There is an in-house café style sound system for guests use for background music only. Amplified speakers, DJ equipment, bands or any form of externally provided entertainment including fire dancers etc are not permitted at the property without previous agreement from management and payment of the additional event and banjar fees.
WEDDINGS, EVENT AND PARTY POLICY
No organised events can take place at Villa Colony without prior approval of management, a separate detailed set of instructions and requirements relate to major events and will be discussed prior to any booking being taken.
RESPONSIBILITY AND LIMITATIONS OF LIABILITY
As is normal anywhere our guests, and specifically the person making the booking, is responsible for any damage caused to the villa or its contents during the stay, this includes damage caused by other people that the guest/s invites to the villa. A security deposit in cash or credit card authorization of AUD$1000 to cover damages is required at check in, and may be held up to 7 days after check out, where no damage is found. The replacement value of any items damaged during the stay will be withheld from the security deposit. Additional charges may apply should the damage exceed the security deposit amount. Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during your stay in our villas. Delay in arrival for any reason or changes in travel schedules cannot be compensated by the management. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will always aim to assist our guests in the best way possible and have any such problems rectified as quickly as possible. This includes services that depend on the performance of external providers such as electricity, cable TV and internet. The management does not accept responsibility for any events that are outside the control of the management, such as fire and severe weather.
Villa Colony is owned and operated by Bambu Hotels Pty Ltd,
Australian Companies Number: ACN 117 393 674
PO Box 471
Northbridge, WA 6003, Australia
Ph: +614 25123451